KCOM review

Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.

Our verdict

KCOM is a fibre-only network in a single UK market, priced from £24.99 a month with a free setup fee and an eero router included. It suits households inside its fibre footprint wanting matched upload speeds, a social tariff and static IP, less so anyone who wants a low headline rate to stay put.

Key facts

Best for
Households in KCOM's fibre footprint who want symmetrical full fibre, a social tariff and no setup fee.
Top download speed (Mbps)
900 (Source, checked September 30, 2026)
Upload speed (Mbps)
100 to 500 (Source, checked September 30, 2026)
Price from
£24.99 (Source, checked September 30, 2026)
Reference plan prices
Power Fibre 100: GBP 24.99 per month, 100Mbps, 24 months; Power Fibre 500: GBP 28.99 per month, 500Mbps, 24 months; Power Fibre 900: GBP 34.99 per month, 900Mbps, 24 months (Source, checked September 30, 2026)
Setup fee
£0 (Source, checked September 30, 2026)
Price after contract
£41.99 to £69.99 (Source, checked September 30, 2026)
Mid-contract price rises
Annual rise on 1 March; Power 100 to GBP 26.99 Mar 2027 and GBP 28.99 Mar 2028 (Source, checked September 30, 2026)
Exit fee terms
30 days notice; ETC per remaining month e.g. Power Fibre 100 GBP 21.23 (Source, checked September 30, 2026)
Router
Amazon eero 7 included, Pro 7 on 900 (Source, checked September 30, 2026)
Static IP
Yes (Source, checked September 30, 2026)
Social tariff
Yes (Source, checked September 30, 2026)
Address checker
https://www.kcom.com/home/availability/ (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
KCOM Group Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Chat, Phone, Help-centre (Source, checked September 30, 2026)
Technology
Fttp
Contract length
24, 1
Official website
kcom.com

Apps and profiles

Elsewhere
WikidataWikipediaXTrustpilotLinkedIn

Pros and cons

Pros

  • Full fibre throughout, with 900 Mbps download and 100 to 500 Mbps upload, so uploads hold up while the rest of the household is busy.
  • Joining costs nothing: the setup fee is £0 and an eero router is included with the plan.
  • A social tariff is offered and static IP addresses are available, so both commonly requested extras are present.
  • 900 Mbps is modest next to Abissnet's 10,000 Mbps, which suits households that never push that much data through a line.
  • Support runs on chat, phone and help centre, covering phone and chat as well as a help centre.

Cons

  • Prices rise every March, and the entry plan at £24.99 is already scheduled to step up again, so the cheapest headline rate is temporary.
  • Early exit needs notice and a charge for each month left on the plan, which makes the longer terms in 24 and 1 a real commitment.
  • Support covers chat, phone and help centre, and email support is less common across the site, on 54.1% of listings against 81.5% for phone.
  • Upload runs 100 to 500 Mbps against 900 Mbps download, so the top tier is not symmetrical.

Ready to try KCOM?

Scored 8.9 / 10 by TariffCue.

See alternatives

Who it suits

  • Households inside KCOM's coverage that want full fibre with strong uploads and no charge to join
  • Anyone eligible for the social tariff, or who needs a static IP address for home working
  • Customers settled in one address who are comfortable holding a contract for the entry rate

Who should look elsewhere

  • Not Abissnet if you want the highest download speed on the table, at 10,000 Mbps
  • Not Astound if you want cable as an option too, since Astound lists cable and fttp
  • Not EarthLink if you want more than one way of getting a connection, since EarthLink lists fttp, 5G and satellite

Pricing

Entry pricing starts at £24.99 a month on the entry full fibre plan, and the two faster plans cost more each month. Joining costs nothing: the setup fee is £0 on these plans. The figure that deserves more attention is the one you pay later. Once a contract ends, the plans run £41.99 to £69.99 a month, which sits well above the entry rate. Weigh the renewal figure as carefully as the starting one, and check the contract length before you commit.

What it does well

The line is full fibre, and the figures on offer are 900 Mbps for download and 100 to 500 Mbps for upload. Because the upload end starts high rather than at a token rate, the connection holds up for video calls, backups and large sends while the rest of the household is busy, which matters more to a home office than a headline download number. Two extras sit alongside those speeds: static IP addresses are available, which suits a home server or cameras needing an outside address, and a social tariff is offered, which can lower the bill for households that qualify. Ask about both when ordering instead of assuming they come with every speed.

Who runs it

The brand is operated by KCOM Group Limited, based in the United Kingdom and selling only in the United Kingdom. That single market focus is the first thing to check: coverage is limited to parts of the country, so availability at your address decides whether any of these plans are open to you, and it is worth confirming before comparing anything else. Support runs on chat, phone and help centre, which covers phone and chat as well as a help centre for self service. One company is behind both the plans and the network, so a fault is raised and tracked through a single provider.

How KCOM compares

Where KCOM is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much does KCOM broadband cost to start with?+

Entry pricing starts at £24.99 a month on the entry full fibre plan, and there is nothing to pay up front because the setup fee is £0. The faster full fibre tiers cost more each month. The entry rate is a starting figure, so the ongoing bill is the one to plan a budget around.

What will I pay after my contract ends?+

Monthly prices run £41.99 to £69.99 once a contract finishes, a clear step up from the £24.99 entry rate. Plan contract lengths are 24 and 1, so some customers sit on a longer term than others. Budget for the renewal figure rather than the headline figure.

Does the price rise every year?+

Prices rise annually each March, and the entry plan is already scheduled to step up in the years that follow. That means the £24.99 headline rate today is not the rate you keep for the length of a contract. Ask for the scheduled increases when you order, and fold them into any longer comparison you make.

What speeds do I get, and how strong is the upload?+

Download speeds reach 900 Mbps and uploads run 100 to 500 Mbps on the full fibre plans. The upload range starts well above the entry speed, which matters for video calls, cloud backups and large sends while the rest of the household is online.

Is a router included?+

Amazon eero 7 included, Pro 7 on 900 comes as part of the package, so there is no separate hardware purchase when you join. Higher tiers get the upgraded unit, which suits larger homes and thicker walls. Ask which model ships with the speed you pick, since the upgrade is tied to the top tier.

Can I get a social tariff or a static IP?+

A social tariff is offered, and static IP addresses are available, so both of the extras home users ask about are present. A social tariff can lower the bill for households that qualify, and a static IP suits anyone running a home server or pointing cameras at an outside address. Check them against the 24 and 1 contract options when you order.

How do I reach support if something goes wrong?+

Support runs on chat, phone and help centre, which covers phone and chat alongside a help centre. The operator behind the plans is also the one running the network, so a fault is reported and chased in a single place rather than passed between companies.

Can I leave early without a large bill?+

Early termination needs notice, and the charge is worked out for each month left on the plan rather than set as one flat fee. On a long contract that adds up quickly, so the terms in 24 and 1 suit households confident they will stay put, while a shorter option lowers the exposure if plans change.

Sources

  • kcom.com checked September 30, 2026

    Backs: Social tariff

    “We support the local community by offering social tariffs”

  • kcom.com/home checked September 30, 2026

    Backs: Markets, Top download speed (Mbps), Upload speed (Mbps)

    “available exclusively in Hull and East Yorkshire”

  • kcom.com/home/contact-us checked September 30, 2026

    Backs: Support channels

    “Live chat however can help with - No connection”

  • kcom.com/home/legal/early-termination-charges checked September 30, 2026

    Backs: Exit fee terms

    “we need 30 days notice and if you are still under contract you may be subject to an early termination fee”

  • kcom.com/home/packages checked September 30, 2026

    Backs: Headquarters, Legal entity, Contract length, Price after contract, Price from, Mid-contract price rises, Reference plan prices, Router, Setup fee, Static IP, Technology

    “KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE”

  • kcom.com/home/packages/broadband-technologies-and-speeds checked September 30, 2026

    Backs: Address checker

    “You can check the current availability on our availability page”

Compiled from 6 source pages, checked September 30, 2026. We did not open an account.

KCOM

Households in KCOM's fibre footprint who want symmetrical full fibre, a social tariff and no setup fee.

8.9/10See alternatives

Your cookie choices

We use necessary cookies to make this site work. With your permission, analytics cookies help us understand usage and marketing cookies support advertising.

You can reject non-essential cookies and still use the site. Change your choices anytime in Cookie settings.

Cookie policy
Cookie settings