BH Telecom review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
BH Telecom suits anyone living in Bosnia and Herzegovina who wants a prepaid pack to start with and a contract option later, with an entry price of BAM 5. Its own network and eSIM keep the setup simple, though there is no 5G and roaming in the EU is paid.
Key facts
- Best for
- A prepaid pack from the network itself, in Bosnia and Herzegovina, at an entry price of BAM 5.
- Seller type
- Network (Source, checked September 30, 2026)
- SIM-only
- Yes (Source, checked September 30, 2026)
- Price from
- BAM 5 (Source, checked September 30, 2026)
- Reference plan prices
- Ultra Start 5 KM: 5 KM, 1 GB + 1 GB bonus, prepaid no contract; Extra postpaid: from 17.55 KM per month, contract; UNLIMITED eSIM: 500 GB, 30 days, prepaid (Source, checked September 30, 2026)
- 5G
- No (Source, checked September 30, 2026)
- eSIM
- Yes (Source, checked September 30, 2026)
- EU roaming
- Paid (Source, checked September 30, 2026)
- Markets
- BA (Source, checked September 30, 2026)
- Legal entity
- BH Telecom d.d. Sarajevo (Source, checked September 30, 2026)
- Headquarters
- Bosnia and Herzegovina (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre, Chat (Source, checked September 30, 2026)
- Billing
- Contract, Prepaid
- Contract length
- 24
- Official website
- bhtelecom.ba
Pros and cons
Pros
- The entry price of BAM 5 puts a prepaid start within reach, and billing covers contract and prepaid so you can move between a top up and a term.
- An eSIM is available alongside sim only tariffs, so a data line needs no new handset and no plastic card.
- Support runs on email, phone and help centre, so a call, an email, a chat and a help centre all point to the same provider.
- A contract option exists for 24 months, which suits anyone who prefers a fixed term and a steadier monthly bill.
- As the network operator, network, the price you read comes straight from the provider with no reseller layer in between.
Cons
- Contract lines run for 24 months, a long stretch for anyone used to topping up a prepaid line whenever they need data.
- Roaming in the EU is paid, so a trip across Europe adds cost rather than sitting inside the bundle.
- Billing covers contract and prepaid only, so there is no rolling monthly option the way yesss! offers through contract, rolling and prepaid.
- 5G comes back as a negative on this plan set, so data rides the older generations of the mobile network instead.
Who it suits
- People in BA who want a prepaid pack they can top up with no minimum term attached.
- Anyone starting a data only line for a new device or a short stay and preferring an eSIM to a plastic SIM.
- Customers who prefer to deal with the network operator itself, network, and reach help on email, phone and help centre.
Who should look elsewhere
- Buyers chasing the lowest entry price, because Lonestar Cell MTN lists $0.20 against the BAM 5 starting point here.
- Anyone who wants a rolling monthly deal, since yesss! bills on contract, rolling and prepaid while BH Telecom offers contract and prepaid only.
- People who need 5G, because these plans run on older generations of the mobile network, which makes yesss! the one to check when a newer generation matters.
Core features
BH Telecom sells sim only tariffs, so you can take a line for data without tying it to a new handset or a long minimum term. An eSIM is available as well, which is the simplest way to start: there is no plastic card to wait for, and the profile can be set up on a device you already own. 5G is not part of these plans, so coverage and speed come from the older generations of the mobile network. That is enough for everyday browsing, messaging and video calls, and a real compromise if your day is built around large file transfers or you want the newest generation of mobile data. The sim only range covers both prepaid and contract billing, contract and prepaid, so the same line format works whether you pay per top up or per month.
The company behind it
The provider behind these plans is BH Telecom d.d. Sarajevo, a company headquartered in Bosnia and Herzegovina. Support runs on email, phone and help centre, so a phone line, an email address, a live chat and a help centre are all available for anything on an account, from a bill query to a coverage complaint. With a single home market in Bosnia and Herzegovina, the company sets its tariffs, its service hours and its complaint process for that market alone, so what you deal with is a locally built operation rather than a rulebook pulled from a group wide playbook. For anyone used to a multinational mobile brand, that is the main thing to know before comparing tariffs: a single operator in a single market, with a help desk that answers for the whole relationship.
How BH Telecom compares
Budget Thuis Mobile
Where BH Telecom is available
- Available
- Bosnia and Herzegovina
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
What is the cheapest way to start with BH Telecom?+
The entry price is BAM 5 and it sits on a prepaid pack, so there is no minimum term to serve out. The introductory pack called Ultra Start carries a small data bundle with a bonus allowance on top. If you keep using data after that, you move up to a bigger pack rather than onto a contract.
Does BH Telecom sell a plan without a contract?+
Yes. Billing runs on both styles, contract and prepaid. The prepaid option can be topped up and left whenever you like, while the Extra postpaid plan is sold on a contract of 24 months for anyone who wants a longer commitment and a steadier monthly bill.
What sits inside the reference plans?+
The reference plans set out Ultra Start, a prepaid pack with a data bundle and a bonus allowance; Extra postpaid, a contract plan sold on a 24 month term; and an UNLIMITED eSIM pack with a large data ceiling on a short prepaid cycle. Allowances and cycle lengths are set plan by plan rather than shared across the range.
Can I get an eSIM from BH Telecom?+
Yes, eSIM is offered, and sim only service is sold as well, so you can take a data line without a new handset. The tariff comes from the network operator itself, network, so the eSIM profile and the line sit with the same provider. Help is on email, phone and help centre if the profile takes longer than expected to arrive.
What happens to data if I travel in the EU?+
Roaming in the EU is paid, so using data outside Bosnia and Herzegovina adds a charge instead of coming inside your bundle. That makes the prepaid packs a poor fit for a trip across several countries. Someone heading to a single country for a short stay is better served by an eSIM pack.
Does BH Telecom offer 5G?+
No, there is no 5G on these plans, and data runs on older generations of the mobile network instead. That is fine for everyday browsing and calls, and a compromise for anyone who wants the newest generation for speed. Support is on email, phone and help centre if you want to check coverage in your area before committing.
How long is the contract?+
Contract lines run for 24 months, which is a longer commitment than most prepaid first sellers on the site. The prepaid packs carry no term, so the length only matters if you want the Extra postpaid plan and the extras that come with it. Take the contract only if the data allowance is worth staying in for.
How do I get help once I am a customer?+
Support runs on email, phone and help centre, so you can call, send an email, use the chat, or work through the help centre. Because BH Telecom is the network operator, network, the same provider handles the tariff and the line, which usually means one place for a billing question or a coverage complaint. There is no community forum among the channels.
Sources
- bhtelecom.ba checked September 30, 2026
Backs: Headquarters, Legal entity
“BH Telecom d.d. Sarajevo”
- bhtelecom.ba/kombinovani-paketi checked September 30, 2026
Backs: Contract length
“24 mjeseca”
- bhtelecom.ba/privatni/paketi-uz-pretplatu checked September 30, 2026
Backs: Billing, EU roaming
“lower super affordable price in EU countries”
- bhtelecom.ba/en/esim-eng checked September 30, 2026
Backs: 5G, ESIM, Markets, Price from, Reference plan prices, Seller type, SIM-only
“40 GB at maximum 4G+ network speed”
- bhtelecom.ba/podrska-privatnim-korisnicima checked September 30, 2026
Backs: Support channels
“Kontakt centar 1444, podrska@bhtelecom.ba, Chatbot”
Compiled from 5 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Unlimited plan price.
BH Telecom
A prepaid pack from the network itself, in Bosnia and Herzegovina, at an entry price of BAM 5.