UKLG DirectSave review

Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026

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Our verdict

UKLG DirectSave suits households in GB that want full fibre speeds at a low entry cost, a setup fee of £0 and renewal at £27.95 to £39.95. The trade-off is commitment and support: terms run for 12 and 24 months, help comes over phone and email, and no credit check is required.

Key facts

Best for
Full fibre households in GB that want a free setup and no credit check.
Top download speed (Mbps)
1,000 (Source, checked September 30, 2026)
Upload speed (Mbps)
20 to 115 (Source, checked September 30, 2026)
Price from
£22.95 (Source, checked September 30, 2026)
Reference plan prices
11Mb/s Broadband: GBP 22.95/month, 11Mbps, 12 months; 550Mb/s Full Fibre: GBP 39.95/month, 550Mbps, 24 months; 1000Mb/s Full Fibre: GBP 44.95/month, 1000Mbps, 24 months (Source, checked September 30, 2026)
Setup fee
£0 (Source, checked September 30, 2026)
Price after contract
£27.95 to £39.95 (Source, checked September 30, 2026)
Mid-contract price rises
If price rise is detrimental you may cancel without penalty within 30 days (Source, checked September 30, 2026)
Exit fee terms
14-day cooling-off; termination fees apply once service is live (Source, checked September 30, 2026)
Router
Free wireless router, GBP 8.95 delivery (Source, checked September 30, 2026)
Address checker
https://www.directsavetelecom.co.uk/order-journey/index.php?rid=0 (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Utilities UK Ltd t/a Direct Save Telecom (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Email (Source, checked September 30, 2026)
Technology
Fttp, Fttc
Contract length
12, 24
Official website
directsavetelecom.co.uk

Mobile plans

Seller type
Mvno (Source, checked September 30, 2026)
Host network
Three (Source, checked September 30, 2026)
SIM-only
Yes (Source, checked September 30, 2026)
Price from
£22.95 (Source, checked September 30, 2026)
Reference plan prices
11Mb/s Broadband: GBP 22.95/month, 11Mbps, 12 months; 550Mb/s Full Fibre: GBP 39.95/month, 550Mbps, 24 months; 1000Mb/s Full Fibre: GBP 44.95/month, 1000Mbps, 24 months (Source, checked September 30, 2026)
Unlimited plan price
£19.95 (Source, checked September 30, 2026)
Mid-contract price rises
If price rise is detrimental you may cancel without penalty within 30 days (Source, checked September 30, 2026)
Credit check required
No (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Utilities UK Ltd t/a Direct Save Telecom (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Email (Source, checked September 30, 2026)
Billing
Contract, Rolling
Contract length
12, 24

Apps and profiles

Elsewhere
Trustpilot

Pros and cons

Pros

  • A setup fee of £0 puts UKLG DirectSave at 1 of 86 on setup fee, the strongest rank among the measures here.
  • Renewal pricing of £27.95 to £39.95 sits at 6 of 36 on post contract price, so the month after the term is not a step change.
  • Full fibre downloads of 1,000 Mbps with uploads running from 20 to 115 Mbps across fttp and fttc.
  • No credit check is required, which suits applicants with little credit history or no UK credit file.
  • A wireless router is supplied rather than sold separately, with the terms set out in Free wireless router, GBP 8.95 delivery.

Cons

  • Terms run for 12 and 24 months, so a short commitment is ruled out, and termination fees apply once the service is live.
  • Chat and a help centre are not among its phone and email, so a time-sensitive fault means a phone call rather than a written desk.
  • The entry price of £22.95 ranks 53 of 95 on price from, and the top speed of 1,000 Mbps sits at 49 of 114 on maximum download speed, so neither measure leads the field.
  • Service is limited to GB, so the provider is not an option outside that market.
UKLG DirectSave

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Scored 9.0 / 10 by TariffCue.

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Who it suits

  • Households in GB that can get fttp and fttc at their address and want a £0 setup fee with a router included.
  • Applicants who would rather skip a credit check, since none is required to order.
  • Readers planning a broadband and mobile pairing from one brand, with sim only service on Three and unlimited data at £19.95.

Who should look elsewhere

  • Readers who want cable or satellite alongside full fibre: Astound is listed on cable and fttp and EarthLink on fttp, 5G and satellite.
  • Houses that want a single fibre-to-the-premises technology to compare against, since Abissnet is listed on fttp alone while UKLG DirectSave runs on fttp and fttc.
  • Readers chasing the highest headline speed in the site data, where the top download of 1,000 Mbps ranks 49 of 114.

Plans and prices

The entry broadband plan is listed at £22.95 a month, and the full fibre tiers are priced above that figure, so the headline number belongs to the slower plan. Once the initial term ends, each plan renews at its own figure within £27.95 to £39.95, and that is the number worth budgeting around rather than the introductory price. The setup fee on the entry broadband plan and on the full fibre tiers is £0, so there is nothing to pay before the first bill, and a wireless router is supplied with full fibre orders rather than sold as an extra. Terms run for 12 and 24 months depending on the plan, which is worth setting against the renewal figure before you order. A cooling-off period applies early on, and termination fees can be charged once the service is live, so an early exit has a cost. If a price rise leaves you worse off, you can cancel without penalty.

Core features

Downloads reach 1,000 Mbps at the top of the full fibre line, with uploads running from 20 to 115 Mbps. Both figures belong to the full fibre tiers rather than the entry broadband plan, so the headline speed applies to the plan you would actually have to choose. The service runs on fttp and fttc, meaning fibre to the premises or fibre to the cabinet depending on the street, and that distinction decides which speeds are realistic at your address. A wireless router comes with full fibre orders, and Free wireless router, GBP 8.95 delivery sets out what is included and the delivery element. The mobile side of the same brand is separate and much simpler: it is sim only, sold as an MVNO on Three, billed on contract and rolling, with the unlimited data plan at £19.95.

How it compares on our data

The site data gives a mixed picture, with cost of entry and renewal doing the heavy lifting. The setup fee of £0 places UKLG DirectSave at 1 of 86 on setup fee, the strongest position among the measures here. Renewal pricing at £27.95 to £39.95 ranks 6 of 36 on post contract price. The other two measures are less commanding: the entry price of £22.95 sits at 53 of 95 on price from, and the maximum download speed of 1,000 Mbps sits at 49 of 114. The combined score reads 9, with the cost part at 9.4 and the offer part at 8.6.

The company behind it

UKLG DirectSave trades as Utilities UK Ltd t/a Direct Save Telecom and is based in the United Kingdom. Service is listed for GB, which makes this a single market provider rather than one selling across several countries. Support runs on phone and email, so help arrives by phone or email and there is no live chat in that list. No credit check is required to order, which is a genuine difference at the application stage given that 58.7% of the brands on the site still run one. The company also sells mobile under the same brand, which is worth knowing if you want one supplier for a fixed line and a mobile number.

How UKLG DirectSave compares

Where UKLG DirectSave is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

What does broadband cost at the start, and what does it cost afterwards?+

The entry broadband plan is listed at £22.95 a month, with the full fibre tiers above that. Once the initial term ends, plans renew within £27.95 to £39.95, so budget the renewal figure rather than the headline. The setup fee on both lines is £0, which means nothing to pay before the first bill.

Is there a setup charge, and do I need to buy a router?+

Setup is charged at £0, so no activation fee lands on the first bill. A wireless router is supplied with full fibre orders rather than sold separately, and Free wireless router, GBP 8.95 delivery covers what is included alongside the delivery terms. Reading that detail matters, since delivery is the part that can carry a cost.

How long is the contract, and can I leave early?+

Terms run for 12 and 24 months depending on the plan you pick. There is a cooling-off period at the start, and termination fees apply once the service is live, so an early exit has a cost. If a price rise leaves you worse off, you can cancel without penalty under the terms they publish.

How fast is the service?+

Downloads reach 1,000 Mbps on the full fibre line, with uploads from 20 to 115 Mbps. Those numbers belong to the full fibre tiers, not the entry broadband plan, so the headline speed depends on which plan your address qualifies for. Check availability before committing to a higher tier.

What technology does it use, and where does it run?+

The service runs on fttp and fttc, so it uses fibre to the premises or fibre to the cabinet depending on the street. Availability is listed for GB, and an address check comes before you order, since the plan you can take depends on what your street supports.

What support can I get if something breaks?+

Support runs on phone and email, which is phone and email only. Chat and a help centre are not among that set, so a time-sensitive fault means a phone call. If you would rather resolve problems in writing or through a self-service desk, weigh that against the shorter support list.

Do I need a credit check to sign up?+

A credit check is not required, which helps applicants with little credit history or no UK credit file. Most providers on the site do run one, with 58.7% of the market still requiring a check, so this is a real difference at the application stage rather than a footnote.

Can I get mobile from the same brand?+

Mobile is sold under the same brand, so you can keep one supplier. It is sim only, operates as an MVNO on Three, bills on contract and rolling, and the unlimited data plan costs £19.95. That suits anyone pairing a fixed line with a mobile number and no handset contract.

Sources

Compiled from 7 source pages, checked September 30, 2026. We did not open an account.

UKLG DirectSave

UKLG DirectSave

Full fibre households in GB that want a free setup and no credit check.

9.0/10See alternatives

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