Pine Media Broadband review

Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.

Our verdict

Pine Media Broadband is a straightforward full-fibre pick for homes in GB that want matched download and upload speeds and a static IP in the box. Entry starts at £19.80 a month across the plan range, so the appeal is a predictable bill rather than a headline speed figure.

Key facts

Best for
Matched download and upload speeds with a static IP included, in the UK.
Top download speed (Mbps)
2,000 (Source, checked September 30, 2026)
Upload speed (Mbps)
2,000 (Source, checked September 30, 2026)
Price from
£19.80 (Source, checked September 30, 2026)
Reference plan prices
GIG 100: GBP19.80/month, 100 Mbps, 24 months; GIG 550: GBP24.30/month, 550 Mbps, 24 months; GIG 2000: GBP30.60/month, 2 Gbps, 24 months (Source, checked September 30, 2026)
Setup fee
£0 (Source, checked September 30, 2026)
Mid-contract price rises
No in-contract price rises, fixed for Initial Term (Source, checked September 30, 2026)
Exit fee terms
No flat fee, rebill at longest completed term rate (Source, checked September 30, 2026)
Router
eero 6+ included, eero 7 on 2 Gbps plans (Source, checked September 30, 2026)
Static IP
Yes (Source, checked September 30, 2026)
Premises covered
37,000 (Source, checked September 30, 2026)
Address checker
https://pinemedia.net#postcode-checker (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Pine Media Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Founded
2015 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone (Source, checked September 30, 2026)
Technology
Fttp
Contract length
1, 12, 24
Official website
pinemedia.net

Apps and profiles

Get the app
Google Play
Elsewhere
TrustpilotLinkedInfacebook.com

Pros and cons

Pros

  • Download and upload match at 2,000 Mbps, so large upstream transfers are not squeezed by a slow line.
  • A static IP is included as standard, which suits home servers, wired cameras and remote access.
  • Support runs on email, chat and phone, so you are not tied to a single channel.
  • Contract terms of 1, 12 and 24 months let you take a short commitment or a longer one.
  • There is no flat exit fee, and leaving early means rebilling at the longest completed term rather than paying a lump penalty.

Cons

  • Coverage is limited to GB, so if your address sits outside it the plan list does not apply.
  • Abissnet tops out at 10,000 Mbps against Pine Media Broadband's 2,000 Mbps, so buyers chasing the biggest number should look there.
  • EarthLink also runs fttp, 5G and satellite, so homes Pine Media Broadband does not reach may still have a route to a comparable connection.
  • Plans run 1, 12 and 24 months, and ending one early is rebilled at the longest completed term, so flexibility has a price.
Pine Media Broadband

Ready to try Pine Media Broadband?

Scored 9.0 / 10 by TariffCue.

See alternatives

Who it suits

  • Households that upload as much as they download, since 2,000 Mbps applies in both directions.
  • People running servers, wired cameras or remote access who want a static IP without paying extra.
  • Buyers who would rather have a router supplied than price one in separately.

Who should look elsewhere

  • Homes outside GB: EarthLink also runs 5G and satellite, which reaches places fibre does not.
  • Households that want the highest top speed on the market: Abissnet goes to 10,000 Mbps.
  • Buyers who want cable and fibre from one provider: Astound's technology is cable and fttp.

Pricing

Pine Media Broadband is a full-fibre provider, and the entry plan starts at £19.80 a month. Two faster plans sit above it, a mid-range tier and a gigabit tier that matches the top speed in the range. Setup is free, so the first invoice is simply the monthly price rather than the monthly price plus an installation charge. Contract lengths run 1, 12 and 24 months, which lets a household take a short term for flexibility or a longer one for stability. The picture at renewal is worth reading carefully: there is no flat exit fee, but a customer who ends the agreement before the term is complete is rebilled at the rate for the longest term already completed. Prices are held for the initial term, so nothing changes while the contract runs.

What it does well

Everything runs over fttp, full-fibre to the premises, and the top of the range is symmetrical, with 2,000 Mbps download matching 2,000 Mbps upload. That balance matters for video calls, cloud backups and moving large media off a home network, where an upstream bottleneck is usually the limit rather than the headline download figure. A static IP is included as standard instead of being sold as an add-on, which suits servers, cameras and remote access setups that need an address that does not change on reconnect. Coverage reaches 37,000 premises, so whether fibre is at your address matters more here than the plan list does. On raw speed the range is mid-table against the market, though 2,000 Mbps leaves plenty of headroom for ordinary household use.

Where it sits among rivals

On speed, Pine Media Broadband ranks 38 of 114 for maximum download and 14 of 46 for upload, where the symmetrical top end lifts the upload placing well clear of the download one. On price it sits at 37 of 95 for entry price, which places it among the cheaper providers rather than at the bottom of the market. On setup it ranks 1 of 86, which puts free setup at the top of the field. Taken together, the pattern is a provider that competes on what you pay each month and what it costs to start, rather than on the largest number in the advert.

Who runs it

Pine Media Broadband is operated by Pine Media Limited, registered in the United Kingdom, and has been trading since 2015. Support runs on email, chat and phone, so a customer can reach the company by more than one route rather than being pushed toward a single channel. It sells in GB only, which keeps the operation focused and makes a postcode check the quickest way to see whether the network serves your address. Leaving is straightforward in shape, if not in cost: there is no flat exit fee, though a customer who ends the agreement early is rebilled at the rate for the longest term already completed.

How Pine Media Broadband compares

Where Pine Media Broadband is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much does Pine Media Broadband cost a month?+

The entry plan starts at £19.80 a month, and the range steps up through a mid-range tier and a gigabit tier. Setup is free, so there is no installation charge sitting on top of the first monthly payment. The faster tiers cost more per month, so the right one depends on how much headroom the household actually needs.

Do prices rise during the contract?+

No. The terms state there are no in-contract price rises, and the price is fixed for the initial term. Contract lengths run 1, 12 and 24 months, so the figure you sign for is the figure you pay across the term you choose.

What happens if I leave a contract early?+

There is no flat exit fee. A customer who ends the agreement before the term is complete is rebilled at the rate for the longest term already completed, so leaving early costs extra months of charge rather than a single penalty sum. Contract lengths run 1, 12 and 24 months.

Where does Pine Media Broadband operate?+

Pine Media Broadband sells in GB only, and the network reaches 37,000 premises. A single market keeps the operation focused, but it also means availability rests entirely on the address, so a postcode check is the quickest way to see whether full-fibre reaches your street.

What speed do I actually get?+

The top of the range delivers 2,000 Mbps download and the same again on upload, with the slower tiers stepping down below it. Matching download and upload is unusual at this price level, and it helps with cloud backups, large file transfers and video calls where a slow upstream is usually the limit.

Is a static IP included?+

Yes, a static IP is included rather than sold as an add-on, which is not the norm at this price. It suits home servers, wired cameras and remote access setups, all of which benefit from an address that stays the same instead of changing whenever the line reconnects.

How do I get help if something goes wrong?+

Support runs on email, chat and phone, so there is more than one way to reach the company and you can pick the route that suits at the time. The service is provided by Pine Media Limited, registered in the United Kingdom, which is the legal name to quote on an account or billing query.

Sources

  • pinemedia.net checked September 30, 2026

    Backs: Address checker, Price from, Reference plan prices, Technology, Upload speed (Mbps)

    “Check Availability”

  • pinemedia.net/about-us checked September 30, 2026

    Backs: Founded, Top download speed (Mbps), Contract length, Router

    “We began in 2015”

  • pinemedia.net/contact checked September 30, 2026

    Backs: Headquarters

    “Unit 3, Parkwood Business Park 75 Parkwood Rd Sheffield S3 8AL”

  • pinemedia.net/coverage checked September 30, 2026

    Backs: Premises covered, Markets

    “covers 37,000+ addresses”

  • pinemedia.net/static-ip checked September 30, 2026

    Backs: Static IP

    “A dedicated public IPv4 address assigned to your line”

  • pinemedia.net/terms checked September 30, 2026

    Backs: Exit fee terms, Legal entity, Mid-contract price rises, Setup fee, Support channels

    “we do not charge a flat early-termination fee. Instead, we rebill you at the rate of the longest term”

Compiled from 6 source pages, checked September 30, 2026. We did not open an account.

Pine Media Broadband

Pine Media Broadband

Matched download and upload speeds with a static IP included, in the UK.

9.0/10See alternatives

Your cookie choices

We use necessary cookies to make this site work. With your permission, analytics cookies help us understand usage and marketing cookies support advertising.

You can reject non-essential cookies and still use the site. Change your choices anytime in Cookie settings.

Cookie policy
Cookie settings