Hyperoptic B2C review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Hyperoptic B2C suits homes already inside its UK footprint that want upload speeds close to their download speed, with entry prices starting at £17 a month and a free setup fee. The one trade-off to weigh is renewal, so read the rise before you commit.
Key facts
- Best for
- UK households inside its build area that want strong upload speed at a low entry price.
- Top download speed (Mbps)
- 1,000 (Source, checked September 30, 2026)
- Upload speed (Mbps)
- 900 (Source, checked September 30, 2026)
- Price from
- £17 (Source, checked September 30, 2026)
- Reference plan prices
- 150Mb: GBP 19 per month, 150Mb, 24 months; 500Mb: GBP 17 per month, 500Mb, 24 months; 1Gb: GBP 29 per month, 1Gb, rolling monthly (Source, checked September 30, 2026)
- Setup fee
- £0 (Source, checked September 30, 2026)
- Mid-contract price rises
- GBP 4 increase every April (Source, checked September 30, 2026)
- Exit fee terms
- No exit fees within 30 days; fee applies in minimum term (Source, checked September 30, 2026)
- Router
- Wi-Fi router included at no extra cost (Source, checked September 30, 2026)
- Static IP
- Yes (Source, checked September 30, 2026)
- Social tariff
- Yes (Source, checked September 30, 2026)
- Address checker
- https://hyperoptic.com/home (Source, checked September 30, 2026)
- Markets
- GB (Source, checked September 30, 2026)
- Legal entity
- Hyperoptic Ltd (Source, checked September 30, 2026)
- Headquarters
- United Kingdom (Source, checked September 30, 2026)
- Founded
- 2011 (Source, checked September 30, 2026)
- Support channels
- Chat, Phone, Email, Help-centre (Source, checked September 30, 2026)
- Technology
- Fttp
- Contract length
- 1, 12, 24
- Official website
- hyperoptic.com
Apps and profiles
- Elsewhere
- WikidataWikipediaTrustpilotX
Pros and cons
Pros
- The setup fee is £0, so nothing is added to the first bill on top of the monthly price.
- Static IP: yes, which suits home servers, remote access and camera systems that need a fixed address.
- Social tariff: yes, so households on qualifying benefits get a lower-priced route onto the same network.
- Support runs on chat, phone and email, so reading a guide and reaching a person sit in the same place.
Cons
- Prices rise under GBP 4 increase every April, so the entry figure is a starting point rather than the long-run cost.
- Leaving early inside the minimum term costs money, per No exit fees within 30 days; fee applies in minimum term.
- It serves GB only, so anyone outside that footprint has to look at other providers.
- On max download speed it ranks 49 out of 114 on our data, while Abissnet lists 10,000 Mbps.
Who it suits
- Households already inside the build area in GB that need upload as strong as download for calls, backups and large uploads.
- Households on qualifying benefits, because a social tariff is listed as available.
Who should look elsewhere
- Anyone outside its footprint, since Hyperoptic B2C serves GB only.
- Shoppers who want wireless or satellite coverage, since Earthlink also lists fttp, 5G and satellite.
- Buyers chasing the biggest headline speed, since Abissnet lists 10,000 Mbps against 1,000 Mbps here.
Core features
Hyperoptic B2C tops out at 1,000 Mbps for download and 900 Mbps for upload, so the two directions sit close together. That balance is the part most homes feel: video calls, cloud backups and sending a big file all lean on upload, and when both numbers are near each other those jobs keep moving while something else is streaming downstairs. Static IP: yes, which suits people running a home server, a camera system or remote access to their own kit. Social tariff: yes, so households on qualifying benefits have a lower-priced route onto the same network rather than a cut-back service.
How it compares on our data
On our data, Hyperoptic B2C ranks 49 out of 114 on max download speed and 28 out of 46 on upload. Its entry price sits at 17 out of 95, and its setup fee ranks 1 out of 86. Read together, that is a brand that prices well and charges nothing to join, while sitting well back from the top of the speed table.
Plans and prices
Entry pricing starts at £17 a month and the setup fee is £0, so getting in costs nothing at the start. Reference plans are published at more than one speed: the top listed plan carries the highest price and is sold rolling monthly, while the plans below it sit under that figure on a fixed term. Entry price and renewal price are separate things here, and the published rise is GBP 4 increase every April, so the headline figure is worth rechecking each April rather than treating as a long-term number.
The company behind it
The service is sold by Hyperoptic Ltd, a company based in the United Kingdom and founded in 2011. Support runs on chat, phone and email, so you can read first for a small problem and pick up the phone or start a chat when something needs a person. A help centre covers the self-service route, and email and chat handle the rest without one queue doing everything.
How Hyperoptic B2C compares
- 9.2 vs 8.5
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Budget Thuis Mobile
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Where Hyperoptic B2C is available
- Available
- United Kingdom
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
What does Hyperoptic B2C cost to start with?+
Entry pricing begins at £17 a month, and the setup fee is £0, so there is nothing to pay to join. Reference plans are published at more than one speed, with the top listed plan the highest priced and sold rolling monthly. The plans below it sit under that price but run on a fixed term, so a shorter commitment costs more per month.
Does the monthly price change after I join?+
Yes. The published rise is GBP 4 increase every April, which lands on a fixed yearly cycle rather than at a moment of their choosing. That means the price you agree at the start is not the price you keep, so budgeting on the higher figure makes sense if you plan to stay past the first increase.
How long is the contract and what happens if I leave early?+
Contract terms run 1, 12 and 24, so you can pick a term that suits rather than being tied to one long commitment. Leaving early carries a cost: No exit fees within 30 days; fee applies in minimum term, which means a charge can land on you once you are inside the minimum term. Renters and anyone likely to move should read that wording before signing.
How fast is the connection?+
Top speeds are 1,000 Mbps for download and 900 Mbps for upload. Those two numbers sit close together, which is the part that matters in a busy home: uploads, backups and video calls hold up while downloads are running. If you only ever stream, the download figure is the one that counts for you.
What kind of connection is it and where does it run?+
The technology is fttp, and service is limited to GB. Because it is a full-fibre build rather than a signal sent over older wiring, availability depends on whether the network has already reached your building. Checking your address first saves you comparing prices for a plan that cannot be installed at your door.
Do I get a router and is there a setup fee?+
Both are covered. The setup fee is £0, and Wi-Fi router included at no extra cost, so the kit sits inside the monthly figure from the start. There is no separate hardware line to add at checkout, which keeps the opening bill close to the headline price and removes a common reason a quote moves before you agree to it.
Is there a cheaper tariff if I am on benefits?+
Social tariff: yes. Hyperoptic B2C runs a social tariff alongside its standard plans, so households that qualify reach the same network at a lower price rather than a slower technology. The saving attaches to the tariff itself instead of being an introductory discount that quietly reverts later, which makes it easier to plan a yearly budget around.
How do I get help if something goes wrong?+
Support runs on chat, phone and email, which covers self service and direct contact in the same place. Reading the help centre suits a small problem, while a phone call or a chat thread suits anything that needs a person on the line. The mix means a routing fault or a slow evening can be raised without waiting for a callback window.
Sources
- hyperoptic.com/about-us checked September 30, 2026
Backs: Founded
“Since 2011, we have been setting the new standard”
- hyperoptic.com/help-advice/contact-us checked September 30, 2026
Backs: Support channels
“Log in and start a chat”
- hyperoptic.com/home checked September 30, 2026
Backs: Address checker, Exit fee terms, Headquarters, Top download speed (Mbps), Price from, Mid-contract price rises, Reference plan prices, Router, Technology, Upload speed (Mbps)
“Check availability”
- hyperoptic.com/home-broadband/social-tariff checked September 30, 2026
Backs: Setup fee, Social tariff
“FREE activation across all”
- hyperoptic.com/legal/residential-customer-terms-of-service checked September 30, 2026
Backs: Legal entity, Markets, Static IP
“Hyperoptic Ltd is an internet service provider”
Compiled from 5 source pages, checked September 30, 2026. We did not open an account.
Hyperoptic B2C
UK households inside its build area that want strong upload speed at a low entry price.