Hey!Broadband review

Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Hey!Broadband suits UK households that want full fibre with a static IP, a social tariff and nothing to pay at signup. The entry plan starts at £23 a month, though terms of 1, 12 and 24 months and a figure that steps up each April make it a longer commitment than the headline suggests.

Key facts

Best for
Full-fibre households that want a static IP, a social tariff and no setup fee.
Top download speed (Mbps)
900 (Source, checked September 30, 2026)
Upload speed (Mbps)
900 (Source, checked September 30, 2026)
Price from
£23 (Source, checked September 30, 2026)
Reference plan prices
Superfast 150: GBP23/month, 150Mbps, 24 months Megafast 400: GBP33/month, 400Mbps, 24 months Gigafast 900: GBP43/month, 900Mbps, 24 months (Source, checked September 30, 2026)
Setup fee
£0 (Source, checked September 30, 2026)
Mid-contract price rises
GBP43 until Apr 2027 then GBP45 from Apr 2027 then GBP47 from Apr 2028 (Source, checked September 30, 2026)
Exit fee terms
Early Termination Fee applies if you leave early (Source, checked September 30, 2026)
Router
FREE high-performance Nokia router included (Source, checked September 30, 2026)
Static IP
Yes (Source, checked September 30, 2026)
Social tariff
Yes (Source, checked September 30, 2026)
Address checker
https://heybroadband.co.uk/coverage (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Technology
Fttp
Contract length
1, 12, 24
Official website
heybroadband.co.uk

Mobile plans

Seller type
Mvno (Source, checked September 30, 2026)
Host network
Three (Source, checked September 30, 2026)
SIM-only
Yes (Source, checked September 30, 2026)
Price from
£23 (Source, checked September 30, 2026)
Reference plan prices
Superfast 150: GBP23/month, 150Mbps, 24 months Megafast 400: GBP33/month, 400Mbps, 24 months Gigafast 900: GBP43/month, 900Mbps, 24 months (Source, checked September 30, 2026)
Unlimited plan price
£15 (Source, checked September 30, 2026)
5G
Yes (Source, checked September 30, 2026)
EU roaming
Paid (Source, checked September 30, 2026)
Mid-contract price rises
GBP43 until Apr 2027 then GBP45 from Apr 2027 then GBP47 from Apr 2028 (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Billing
Contract, Rolling
Contract length
1, 12, 24

Apps and profiles

Elsewhere
LinkedInX

Pros and cons

Pros

  • A setup fee of £0 means a new service starts with a single monthly payment and nothing else to pay.
  • The line is symmetrical: 900 Mbps download and 900 Mbps upload over fttp.
  • A static IP and a social tariff are both available, which home workers and households on qualifying benefits can both use.
  • FREE high-performance Nokia router included is part of the package, so there is no router to buy on top of the plan.
  • Support runs on email, chat and phone, so phone and chat sit alongside email and a help centre.

Cons

  • Terms run 1, 12 and 24 months, and Early Termination Fee applies if you leave early if you leave before the term is done.
  • Service runs on fttp in the United Kingdom, so homes outside the full-fibre footprint need a different route in.
  • Top speed stops at 900 Mbps, well below the 10,000 Mbps listed for Abissnet.
Hey!Broadband

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Scored 9.0 / 10 by TariffCue.

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Who it suits

  • People working from home who need a static IP and a social tariff, rather than the 5G and satellite options listed for EarthLink.
  • Switchers who want a £0 setup fee and included hardware, and can settle below Abissnet's 10,000 Mbps.
  • One-account households wanting broadband plus a Sim only mobile on Three, with Astound worth a look only if cable alongside full fibre matters more.

Who should look elsewhere

  • Buyers chasing the highest top speed, since 900 Mbps is a long way under the 10,000 Mbps listed for Abissnet.
  • Homes that want cable, since the connection is fttp where Astound lists cable and fttp.
  • Anyone likely to move mid-term, because Early Termination Fee applies if you leave early.

Core features

Speeds top out at 900 Mbps download, matched by 900 Mbps upload, so the connection sends as much as it receives rather than being download weighted. A static IP is available for homes running a server, a VPN endpoint or an office that needs a fixed address. A social tariff is listed too, which widens who can take the line at the headline price. For a household working from home, both extras carry more weight than the headline number.

Plans and prices

The entry plan is £23 a month, and the faster tiers sit above it for homes that need more speed. The setup fee is £0, so joining costs nothing beyond the first monthly payment, which keeps the cost of moving provider low. Entry price is the figure most households compare first.

How it compares on our data

Speed is the softer side of the picture: max download places the brand 92 of 114, while upload sits 28 of 46 thanks to the symmetrical line. Entry price ranks mid-table at 55 of 95. Setup fee is the standout result at 1 of 86, with no extra charge to absorb when a service starts.

How Hey!Broadband compares

Where Hey!Broadband is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

What does the cheapest plan cost and is there a setup fee?+

The entry plan is £23 a month, and the setup fee is £0, so nothing is payable to start beyond the first monthly payment. The faster tiers cost more each month for higher speeds on the same network.

Is there an early termination fee?+

There is. Early Termination Fee applies if you leave early, and contract options run 1, 12 and 24 months, so the shortest term is the least exposed choice if a move comes up sooner than planned. Households expecting to relocate should weigh that against the saving on a longer term.

What speeds do I get, and is upload the same as download?+

Speeds top out at 900 Mbps download, and 900 Mbps upload, so the line is symmetrical rather than download weighted. That suits video calls, cloud backups and large uploads from a home office. The technology is fttp, listed for GB.

Do I need to buy a router, and where is it available?+

No separate hardware is needed. FREE high-performance Nokia router included comes with the plan, so there is nothing extra to buy to get started. Availability is listed for GB, and because the service runs on fttp a home has to sit inside the full-fibre build to be connectable.

Is there a social tariff and a static IP?+

Both are available. A social tariff is listed alongside a static IP on a line that reaches 900 Mbps. The static IP suits home servers and remote access, while the social tariff opens the headline price to households on qualifying benefits.

How do I get help if something goes wrong?+

Support runs on email, chat and phone, so phone and chat sit alongside email and a help centre. Broadband and mobile come from the same brand, so a question about the Three SIM can be raised in the same place as a broadband fault.

Does Hey!Broadband sell mobile plans as well?+

Yes. Sim only deals run on the Three network, with unlimited data at £15, and the brand is a mobile virtual network operator rather than a network owner. Billing options are contract and rolling, and European roaming is paid, which is worth checking before travelling.

Sources

  • heybroadband.co.uk checked September 30, 2026

    Backs: Top download speed (Mbps), Contract length, Price from, Mid-contract price rises, Router, Setup fee, Technology, Upload speed (Mbps)

    “900Mbps symmetrical download / upload”

  • heybroadband.co.uk/broadband-deals checked September 30, 2026

    Backs: Exit fee terms, Reference plan prices

    “you will be informed of any Early Termination Fee”

  • heybroadband.co.uk/coverage checked September 30, 2026

    Backs: Address checker, Markets

    “Enter your postcode to check availability”

  • heybroadband.co.uk/everydayfibre checked September 30, 2026

    Backs: Social tariff

    “Everyday Fibre - Social Tariff 100Mbps GBP19/month”

  • heybroadband.co.uk/help checked September 30, 2026

    Backs: Support channels

    “Live Chat Monday - Fri: 8am - 8pm”

  • heybroadband.co.uk/home-worker checked September 30, 2026

    Backs: Static IP

    “1 static IP address”

  • heybroadband.co.uk/sim-only checked September 30, 2026

    Backs: Billing, EU roaming, 5G, Host network, Seller type, SIM-only, Unlimited plan price

    “24 Months 12 Months 30 Days”

Compiled from 7 source pages, checked September 30, 2026. We did not open an account.

Hey!Broadband

Hey!Broadband

Full-fibre households that want a static IP, a social tariff and no setup fee.

9.0/10See alternatives

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