Connect Fibre review

Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Connect Fibre suits UK households on a full-fibre street that want a fixed monthly price, a router in the box and help on the phone. The top plan runs at 2,000 Mbps, the monthly price holds for the whole term, and the service runs in the United Kingdom.

Key facts

Best for
UK households on a full-fibre route who want a fixed monthly price and a router in the box.
Top download speed (Mbps)
2,000 (Source, checked September 30, 2026)
Price from
£20 (Source, checked September 30, 2026)
Reference plan prices
Fibre250: 25 GBP per month, 250 Mbps, 24 months | Fibre500: 29 GBP per month, 500 Mbps, 24 months | Fibre2000: 39 GBP per month, 2000 Mbps, 24 months (Source, checked September 30, 2026)
Setup fee
£0 (Source, checked September 30, 2026)
Mid-contract price rises
No mid-contract price rises - price won't change during contract term (Source, checked September 30, 2026)
Exit fee terms
Early termination charge: remaining contract minus saved costs with 2% discount plus VAT; up to 30 GBP cancellation fee (Source, checked September 30, 2026)
Router
TP-Link Wi-Fi 7 router included; Wi-Fi 7 Pro with Fibre2000 (Source, checked September 30, 2026)
Social tariff
Yes (Source, checked September 30, 2026)
Address checker
https://www.connectfibre.co.uk/broadband-in-my-area (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Founded
2019 (Source, checked September 30, 2026)
Support channels
Chat, Email, Phone, Help-centre (Source, checked September 30, 2026)
Technology
Fttp
Contract length
12, 24
Official website
connectfibre.co.uk

Apps and profiles

Elsewhere
TrustpilotLinkedInXfacebook.cominstagram.com

Pros and cons

Pros

  • Monthly prices hold for the whole contract term, so the figure at signing is the figure on the bill.
  • A TP-Link Wi-Fi router is included with the service, and the top plan comes with the Pro model of it.
  • The top plan runs at 2,000 Mbps, above the median top speed of 1,000 Mbps across the site.
  • Support runs on chat, email and phone, so phone, chat, email and a help centre are all listed.
  • A social tariff is available for eligible households, which widens who can take the connection.

Cons

  • Early termination is charged on the remaining contract value less saved costs, and a cancellation fee can be added on top.
  • Contract lengths are 12 and 24, so even the shorter option runs for a fixed stretch with a charge to leave it.
  • Coverage is limited to GB, so a household needs an address check before ordering.
  • Top speeds of 2,000 Mbps sit below Abissnet at 10,000 Mbps, which may disappoint very high speed users.
Connect Fibre

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Scored 9.1 / 10 by TariffCue.

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Who it suits

  • Households in the UK whose street already has full fibre and who want hardware supplied with the line.
  • Customers who would rather sign a fixed term than track a price that moves during it.
  • People who want phone, chat, email and help centre support from the provider itself, since support runs on chat, email and phone.

Who should look elsewhere

  • Households chasing speeds above 2,000 Mbps, who should compare Abissnet at 10,000 Mbps.
  • Addresses with no full-fibre build, who should look at Astound, which lists cable and fttp.
  • People who want a 5G or satellite fallback alongside full fibre, who should look at EarthLink, which lists fttp, 5G and satellite.

How it compares on our data

Connect Fibre sits in the middle of the field on the figures TariffCue tracks rather than at the top. On top download speed it ranks 38 out of 114 providers, and on entry price 40 out of 95, so it is neither the cheapest nor the speediest listing here. The ranking it does lead is setup fee, at 1 out of 86. Its overall page score is 9.1, and the cost and offer parts of that score carry more weight than the trust part, which fits a provider competing on what the bill looks like rather than on brand recognition. Readers chasing a headline speed will find bigger numbers elsewhere; readers who want plain full-fibre pricing and a low cost to join will not be disappointed.

Plans and prices

The entry plan starts at £20 a month and the setup fee is £0, so the first bill carries no joining charge. Three plans are listed, with the top tier built around 2,000 Mbps of download speed, and contract lengths of 12 and 24. Those are the monthly figures that hold for the term rather than an introductory discount that reverts afterwards: Connect Fibre states the price will not change during the contract period. What the term does carry is an exit cost. Leaving early means paying an early termination charge worked out on the remaining contract value less saved costs, and a cancellation fee can be added on top. The published numbers cover the contract itself, so £20 is the figure to plan around, not a guaranteed long-term rate.

Core features

The core offer is straightforward: full-fibre connectivity, listed as fttp, with top speeds of 2,000 Mbps. A TP-Link Wi-Fi router is included with the service, and the top plan comes with the Pro version of that router rather than the standard one. The entry and middle tiers use the same technology, so the choice between plans is a choice of speed rather than of connection type. A social tariff is also available for eligible households, which widens the group that can take the line. The practical point for a new customer is that the hardware is in the box from the start, so there is nothing to source or configure before the service is usable.

The company behind it

Connect Fibre is based in the United Kingdom and serves GB, and it was founded in 2019. That makes it a young specialist rather than an inherited incumbent, so the strengths sit with modern equipment and simple pricing while reach follows wherever the full-fibre network has been built. Support runs on chat, email and phone, so a household can pick up the phone or open a live chat, or work through the help centre in its own time. Those are the channels most people already use for a utility, and they cover both installation questions and billing ones. The company has less history behind it than the large telecoms names, so the practical test for a buyer is whether full fibre has reached the street.

How Connect Fibre compares

Where Connect Fibre is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much is Connect Fibre broadband to start with?+

Prices start at £20 a month and the setup fee is £0, so there is no joining charge to pay before the first bill. Three plans are listed, sold on contract terms of 12 and 24. The published monthly figure is what applies for the term you sign, rather than a promotional rate that later reverts.

Will the monthly price rise while I am on the contract?+

Connect Fibre states there are no mid-contract price rises, so the price agreed at the start holds until the term ends. Contracts run 12 and 24, and the entry figure of £20 a month is the number to check against a quote. What happens once the term is over is not part of the published figures.

How fast is the connection?+

The service is full fibre to the premises, listed as fttp, and the top plan runs at 2,000 Mbps. The entry and middle plans sit below that on the same technology, so moving up means more speed rather than different infrastructure. Speeds near the top of the range sit well above the site median of 1,000 Mbps.

Is there a setup fee?+

The setup fee is £0, so joining carries no installation charge. Monthly pricing starts at £20 on the entry plan, and a router is included with the service, which keeps hardware and installation out of the opening payment. Contracts then run 12 and 24.

What happens if I want to leave early?+

Leaving before the contract ends triggers an early termination charge worked out on the remaining contract value minus saved costs, and a cancellation fee can be added on top of that. Anyone expecting to move during 12 and 24 should weigh that cost against the monthly price before signing rather than after.

Does Connect Fibre offer a social tariff?+

Yes, a social tariff is available, alongside the standard full-fibre plans. Those standard plans start at £20 a month with a setup fee of £0, and a router is included either way. The social tariff sits apart from those headline figures, so households qualifying for it should ask for its own price and terms.

Where can I get Connect Fibre?+

Connect Fibre operates in the United Kingdom and is based in the United Kingdom, making it a UK-only provider. Coverage follows the full-fibre build rather than the whole country, so serving depends on the local network. An address check is the practical first step before weighing the plan prices here.

How do I get help from Connect Fibre?+

Support runs on chat, email and phone, so phone, chat, email and a help centre are all available to customers. That mix suits households that would rather ring than email, and it covers both setup questions and billing questions. The provider has been trading since 2019.

Sources

  • connectfibre.co.uk checked September 30, 2026

    Backs: Headquarters, Router

    “Second Floor, Sundial House, 114 Kensington High Street, London, W8 4NP”

  • connectfibre.co.uk/broadband-in-my-area checked September 30, 2026

    Backs: Address checker, Markets

    “Enter your postcode to see if you can get blazing-fast broadband”

  • connectfibre.co.uk/price-book checked September 30, 2026

    Backs: Exit fee terms, Top download speed (Mbps), Contract length, Price from, Reference plan prices, Setup fee, Social tariff

    “remaining amount owed up to the end of the minimum commitment period”

  • connectfibre.co.uk/support checked September 30, 2026

    Backs: Founded, Mid-contract price rises, Support channels, Technology

    “Connect Fibre was created in 2019”

Compiled from 4 source pages, checked September 30, 2026. We did not open an account.

Not confirmed yet: Upload speed (Mbps).

Connect Fibre

Connect Fibre

UK households on a full-fibre route who want a fixed monthly price and a router in the box.

9.1/10See alternatives

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