Utility Warehouse review

Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Utility Warehouse suits households wanting a single supplier across electricity and gas with an EV option in the mix. The catch sits in the exit fee of £75 on fixed terms, and a smart meter is required before that fixed price starts.

Key facts

Best for
Households taking both fuels from a single account and charging an electric car overnight.
Fixed terms
12 (Source, checked September 30, 2026)
Exit fee
£75 (Source, checked September 30, 2026)
EV off-peak rate
£0.075 to £0.090 (Source, checked September 30, 2026)
Export rate
£0.020 to £0.080 (Source, checked September 30, 2026)
Smart meter required
Yes (Source, checked September 30, 2026)
Customers
1,400,000 (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Utility Warehouse Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Founded
2002 (Source, checked September 30, 2026)
Support channels
Phone, Help-centre (Source, checked September 30, 2026)
Tariff types
Fixed, Tracker, Variable, Ev
Fuels
Electricity, Gas
Official website
uw.co.uk

Mobile plans

Seller type
Mvno (Source, checked September 30, 2026)
Host network
EE (Source, checked September 30, 2026)
SIM-only
Yes (Source, checked September 30, 2026)
Price from
£23.95 (Source, checked September 30, 2026)
Reference plan prices
Full Fibre 150: £23.95 per month, 152Mbps, 24 months; Full Fibre 500: £30 per month, 500Mbps, 24 months; Full Fibre 900: £35 per month, 944Mbps, 24 months (Source, checked September 30, 2026)
Unlimited plan price
£13 (Source, checked September 30, 2026)
5G
Yes (Source, checked September 30, 2026)
eSIM
Yes (Source, checked September 30, 2026)
Wi-Fi calling
Yes (Source, checked September 30, 2026)
EU roaming
Included (Source, checked September 30, 2026)
Roaming countries
45 (Source, checked September 30, 2026)
Mid-contract price rises
£4 per month rise each April (Source, checked September 30, 2026)
Multi-line discount
Yes (Source, checked September 30, 2026)
Network coverage
99% (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Utility Warehouse Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Founded
2002 (Source, checked September 30, 2026)
Support channels
Phone, Help-centre (Source, checked September 30, 2026)
Billing
Rolling
Contract length
24

Broadband

Top download speed (Mbps)
944 (Source, checked September 30, 2026)
Price from
£23.95 (Source, checked September 30, 2026)
Reference plan prices
Full Fibre 150: £23.95 per month, 152Mbps, 24 months; Full Fibre 500: £30 per month, 500Mbps, 24 months; Full Fibre 900: £35 per month, 944Mbps, 24 months (Source, checked September 30, 2026)
Setup fee
£0 (Source, checked September 30, 2026)
Price after contract
£27.95 to £39 (Source, checked September 30, 2026)
Mid-contract price rises
£4 per month rise each April (Source, checked September 30, 2026)
Exit fee terms
Remaining monthly charges discounted 20% plus £10 disconnection fee (Source, checked September 30, 2026)
Router
Wi-Fi 6 Hub included free (Source, checked September 30, 2026)
Address checker
https://uw.co.uk/quote/address (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Utility Warehouse Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Founded
2002 (Source, checked September 30, 2026)
Support channels
Phone, Help-centre (Source, checked September 30, 2026)
Technology
Fttp, Fttc
Contract length
24

EV charging

Mobile app
Yes (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Utility Warehouse Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Founded
2002 (Source, checked September 30, 2026)
Support channels
Phone, Help-centre (Source, checked September 30, 2026)

Apps and profiles

Get the app
Google Play
Elsewhere
WikidataWikipediaLinkedInfacebook.cominstagram.comyoutube.com

Pros and cons

Pros

  • Tariff choice spans fixed, tracker and variable, covering fixed, tracker, variable and EV buying under one roof.
  • Both fuels are available, with fuels covered being electricity and gas.
  • Off peak EV electricity at £0.075 to £0.09 gives drivers a clear reason to time their charging.
  • Export earnings of £0.02 to £0.08 reward households that generate their own power.
  • Broadband starts at £23.95 with setup at £0 and a router included, so energy and broadband can share an account.

Cons

  • Exit fees sit at £75, placing the supplier 27 of 29 brands on this measure.
  • Support runs on phone and help centre only, so live chat and email are not options here.
  • A smart meter is required, so a property has to have working metering in place before the fixed price starts reading real usage.
  • On broadband, leaving early discounts the remaining monthly charges and adds a disconnection fee on top.
Utility Warehouse

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Who it suits

  • Households that want both fuels from a single account, since fuels covered are electricity and gas.
  • EV drivers with a smart meter who can charge overnight, where off peak electricity runs £0.075 to £0.09.
  • Solar households selling spare power back to the network, paid £0.02 to £0.08 for what they export.

Who should look elsewhere

  • Not for households after a green tariff, since Powerpeers lists green while the options here are fixed, tracker and variable.
  • Not for prepayment customers, since Electricity Ratings lists prepay and fixed, tracker and variable does not include it.
  • Not for anyone wanting a time of use tariff, since Endesa lists that type and the range here is fixed, tracker and variable.

Core features

The household picture starts with what the supplier does with power you make yourself. Export earnings run £0.02 to £0.08, so rooftop panels or a home battery add a second line of income alongside lower bills, and a household that both generates and charges a car has two ways to work with the same meter. A smart meter is required on the fixed tariff, which keeps usage recorded from the meter rather than estimated, and that matters most for households planning to change how they use power later. Size backs the rest. The customer base stands at 1,400,000, a large operation rather than a small regional one, and scale of that kind tends to mean billing, meter reading and switching processes are already well worn. For readers who expect an installation, or who have been billed on estimates, that part of the setup is worth arranging early.

Plans and prices

Prices here carry a cost to leave, and it is the figure to weigh before signing rather than after. Exit fees sit at £75, which applies on the fixed tariff and applies again each time the term is left early. Households who rent, expect to move house or plan to renegotiate part way through should treat that as part of the tariff price rather than a surprise. The charging side is where the rates get more interesting. Off peak electricity on the EV tariff runs £0.075 to £0.09, and that saving only turns into money when a car can be plugged in overnight rather than topped up during the day. Read the rate against real driving habits, because a household that cannot shift its charging collects far less of the discount than the headline suggests.

The company behind it

The contract is with Utility Warehouse Limited, a supplier based in the United Kingdom, so the terms, the bill and the complaints route all sit under the same jurisdiction. It was founded in 2002, which places it among the longer established operators rather than a recent arrival on the GB market, and staying in business through repeated price movements is part of the reassurance on offer. Support runs through phone and help centre, which means a telephone line for anything urgent and a help centre for questions that can wait. Readers who prefer live chat or email have fewer routes here, so it is worth keeping account details handy before picking up the phone.

How Utility Warehouse compares

Where Utility Warehouse is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

What does it cost to leave a Utility Warehouse fixed tariff?+

Yes on fixed tariffs, where the exit fee is £75. That cost is why the fixed term at 12-month deserves a second look before signing, especially for renters or anyone expecting to move house. Budget it as part of the tariff price rather than a surprise later.

Can I get both electricity and gas from Utility Warehouse?+

Yes. Fuels covered are electricity and gas, so electricity and gas can sit on the same account and the same bill. Availability is limited to GB, which makes sense for a GB supplier, and it also means each meter needs to be in place before the account is fully live.

Do I need a smart meter to join?+

A smart meter is required, so the fixed tariff reads the meter rather than estimating usage. With 1,400,000 customers already on the books, the installation and reading process runs at scale, so allow time for the meter before the fixed price applies.

What do I earn if I export my own electricity?+

Export earnings are paid at £0.02 to £0.08, so a household with rooftop panels or a battery earns on every unit sent back rather than only cutting the bill. The rate is a band rather than a single figure, so check which end of it your export volumes land on.

What does charging an electric car cost?+

Off peak electricity on the EV tariff runs £0.075 to £0.09. The saving depends on shifting the charge out of peak hours, so a car that sits on the drive overnight does well, while one needing a quick top up during the day sees much less. Over a year that habit matters more than the headline rate.

How long does the fixed tariff run?+

Fixed terms run 12 months, so the price is protected for that stretch and the commitment is real. When the term ends, the household can move to another tariff type from fixed, tracker and variable, so the fixed price is one part of a wider menu rather than the only way in.

How do I reach Utility Warehouse?+

Support runs through phone and help centre, which means a telephone line and a help centre. Both handle billing queries, meter readings and tariff questions, and the help centre is quicker for anything that does not need a conversation. Readers who prefer live chat or email should plan around the call.

Who is behind Utility Warehouse and how long have they traded?+

The contract is with Utility Warehouse Limited, a supplier based in the United Kingdom and founded in 2002. A business of that age in the GB market has usually been through repeated price movement, which matters for anyone weighing a longer commitment. The customer base of 1,400,000 points to established systems rather than a small operation.

Can I get broadband from the same supplier?+

Broadband starts at £23.95, with setup at £0 and a router included under Wi-Fi 6 Hub included free. The contract runs 24 months, and monthly prices afterwards are £27.95 to £39, with a rise each April under £4 per month rise each April. Technology options are fttp and fttc, so the line type depends on the local build.

Can I add a mobile deal to the same account?+

Mobile runs on EE as an mvno provider on rolling billing, with sim only plans and unlimited data at £13. Roaming in Europe is included and covers 45 countries. That makes it a natural addition for a household already taking energy and broadband from the same supplier.

Sources

  • uw.co.uk checked September 30, 2026

    Backs: Headquarters, Legal entity, Markets, Tariff types

    “Registered in England”

  • uw.co.uk checked September 30, 2026

    Backs: Mobile app

    “Download our mobile app”

  • uw.co.uk/about-us checked September 30, 2026

    Backs: Customers, Founded

    “1,400,000+ customers”

  • uw.co.uk/broadband checked September 30, 2026

    Backs: Address checker, Top download speed (Mbps), Contract length, Price after contract, Price from, Mid-contract price rises, Reference plan prices, Router, Setup fee, Technology

    “enter your postcode to see which broadband plans are available”

  • uw.co.uk/broadband/free-broadband checked September 30, 2026

    Backs: Exit fee terms

    “remaining monthly charges discounted by 20% + £10 disconnection fee”

  • uw.co.uk/energy checked September 30, 2026

    Backs: Support channels

    “Help centre - 0333 777 0 888”

  • uw.co.uk/energy/ev-tariffs checked September 30, 2026

    Backs: EV off-peak rate

    “1 service: 9p per kWh Midnight - 5am GMT - 3+ services: 7.5p per kWh”

  • uw.co.uk/energy/fixed-energy-tariffs checked September 30, 2026

    Backs: Exit fee, Fixed terms, Fuels, Smart meter required

    “Exit fees: 75 per fuel”

  • uw.co.uk/legal/energy-information/smart-export-guarantee checked September 30, 2026

    Backs: Export rate

    “Unit rate: 2 pence per kWh - Unit rate: 8 pence per kWh”

  • uw.co.uk/mobile checked September 30, 2026

    Backs: Billing, ESIM, EU roaming, 5G, Host network, Multi-line discount, SIM-only, Wi-Fi calling

    “Monthly rolling contract”

  • uw.co.uk/mobile/guides/mobile-phone-networks checked September 30, 2026

    Backs: Seller type

    “like UW Mobile - Providers who piggyback are called Mobile Virtual Network Operators”

  • uw.co.uk/mobile/network checked September 30, 2026

    Backs: Network coverage

    “Our network covers 99% of the UK population”

  • uw.co.uk/mobile/unlimited-data-sim checked September 30, 2026

    Backs: Roaming countries, Unlimited plan price

    “use your allowance in 45 locations across Europe”

Compiled from 13 source pages, checked September 30, 2026. We did not open an account.

Utility Warehouse

Utility Warehouse

Households taking both fuels from a single account and charging an electric car overnight.

8.8/10See alternatives

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