OnPoint Energy review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
OnPoint Energy is a US electricity supplier built around fixed tariffs, so it suits Texas households who want their price held steady rather than a choice of tariff shapes. The trade-off is range: the plans stay simple, but coverage stops at Houston, Katy and Sugar Land and support runs on phone, email and help centre.
Key facts
- Best for
- Texas households who want a fixed electricity rate and a phone support line.
- Regions served
- Houston, Katy, Sugar Land, Galveston, Pearland, Pasadena, Dallas, Fort Worth, Plano, Frisco, Arlington, Irving (Source, checked September 30, 2026)
- US states
- TX (Source, checked September 30, 2026)
- Markets
- US (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Support channels
- Phone, Email, Help-centre (Source, checked September 30, 2026)
- Tariff types
- Fixed
- Fuels
- Electricity
- Official website
- getonpointenergy.com
Pros and cons
Pros
- Every plan listed is fixed, so the rate and standing charge hold for the whole term instead of moving with the market.
- Service reaches Houston, Katy and Sugar Land across TX, so most Texas households in those areas are inside the coverage.
- Support runs on phone, email and help centre, giving you a phone line, an email address and a help centre for questions about plans and bills.
- Fixed pricing is the one tariff type that Electricity Ratings, Powerpeers and Endesa all list too, so a like for like comparison is straightforward.
Cons
- The range stops at fixed, while Electricity Ratings also lists fixed, ev and time of use.
- Coverage is limited to Houston, Katy and Sugar Land in TX, so a household elsewhere has no OnPoint Energy plan to switch to.
- Support runs on phone, email and help centre only, with no live chat or community forum in that list.
- Only electricity is sold, so a home that also uses gas needs a second supplier for that fuel.
Who it suits
- Households around the Houston area who want fixed electricity pricing and a phone line when they need help.
- Customers in the Dallas and Fort Worth area, where the same fixed range applies.
- Readers weighing a narrow range against a wider one, since Electricity Ratings lists fixed, ev and time of use by comparison.
Who should look elsewhere
- Households outside TX, because service does not reach them.
- Shoppers after a time of use or electric vehicle tariff, which Electricity Ratings lists as fixed, ev and time of use.
- Anyone who wants to follow the market instead of holding a rate, since Powerpeers lists dynamic, fixed and variable.
Who runs it
OnPoint Energy is an energy supplier based in the US, selling into that same market rather than across several countries. A single base like this keeps things straightforward for you: your plan, your bill and your support all sit with the same company, so nothing is split between providers. Support runs on phone, email and help centre, which means a phone line, an email address and a help centre are listed for questions about plans, billing and moving in. Keep in mind that live chat and a community forum are not part of that list, so email and the phone line are the routes worth planning around.
How OnPoint Energy compares
Where OnPoint Energy is available
- Available
- United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
What does OnPoint Energy supply?+
OnPoint Energy supplies electricity, so a plan here covers your power but not your gas. A household that heats with gas or runs a gas supply would need a separate provider for that fuel. The range is also narrow on structure, since fixed is the only tariff type listed.
What kind of tariff will I be on?+
You will be on fixed pricing, which is the only tariff type listed for this supplier. A fixed rate holds for the length of your term, so a rise in the wider market does not change what you pay each month. Electricity Ratings and Endesa also list fixed plans, so the comparison stays fair.
Where can I sign up?+
You can sign up if you are in TX, with service aimed at Houston, Katy and Sugar Land. That clusters the coverage around the Houston area and the Dallas and Fort Worth area rather than spreading across the whole country. The market list names US as the only place this supplier operates.
How do I contact support?+
Support runs on phone, email and help centre, so you have a phone line, an email address and a self-serve help centre. Live chat and a community forum are not in that list, so a question sent by email may wait for a reply. The phone line is the listed route for a bill query that cannot wait.
Does OnPoint Energy offer anything other than a fixed rate?+
Not on the tariff list, where fixed is all that appears for this supplier. Alternatives carry more shapes, with Electricity Ratings listing fixed, ev and time of use and Endesa listing fixed, time of use and ev. If you want an electric vehicle rate or a time of use plan, look at those suppliers instead.
How does OnPoint Energy compare with Powerpeers?+
Powerpeers lists dynamic, fixed and variable, so it covers dynamic and variable pricing where OnPoint Energy stays with fixed. That makes Powerpeers the closer match for a household that wants to follow the market, and OnPoint Energy the calmer choice for a bill that barely moves from month to month.
Is OnPoint Energy a US company?+
Yes. OnPoint Energy is based in the US and lists US as its market, so this is a single country supplier rather than a brand trading across Europe. Plan terms, support and billing all come from the same company, which keeps the paperwork simple for a household in TX.
Would OnPoint Energy work for a home that uses gas?+
Not on its own, because electricity is the only fuel listed. You would cover electricity with this supplier and arrange gas elsewhere, or move both fuels to a provider that sells them together. Whatever you do buy from OnPoint Energy sits on fixed terms.
Sources
- getonpointenergy.com checked September 30, 2026
Backs: Fuels, Headquarters, Markets, Regions served, US states
“A Straightforward Texas Electricity Company”
- getonpointenergy.com/contact checked September 30, 2026
Backs: Support channels
“Phone 833-667-6468 Email care@getonpointenergy.com Knowledge Center”
- getonpointenergy.com/texas/electricity-plans checked September 30, 2026
Backs: Tariff types
“No matter how much electricity you use, our rates are truly fixed”
Compiled from 3 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Fixed terms.
Related by the facts
OnPoint Energy
Texas households who want a fixed electricity rate and a phone support line.