NaturStrom review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
NaturStrom suits households in DE that want power from the supplier's own generation and expect to leave without a bill. Electricity is 100% renewable from own generation, the exit fee is €0, and tariff choice runs from variable, fixed and dynamic.
Key facts
- Best for
- Households wanting own-generation green power and a free exit.
- Exit fee
- €0 (Source, checked September 30, 2026)
- Renewable share
- 100% (Source, checked September 30, 2026)
- Renewable basis
- Own generation (Source, checked September 30, 2026)
- Customers
- 280,000 (Source, checked September 30, 2026)
- Markets
- DE (Source, checked September 30, 2026)
- Legal entity
- NaturStromHandel GmbH (Source, checked September 30, 2026)
- Headquarters
- Germany (Source, checked September 30, 2026)
- Founded
- 1998 (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
- Tariff types
- Variable, Fixed, Dynamic, Green, Ev
- Fuels
- Electricity, Gas
- Official website
- naturstrom.de
EV charging
- Mobile app
- Yes (Source, checked September 30, 2026)
- Markets
- DE (Source, checked September 30, 2026)
- Legal entity
- NaturStromHandel GmbH (Source, checked September 30, 2026)
- Headquarters
- Germany (Source, checked September 30, 2026)
- Founded
- 1998 (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
Pros and cons
Pros
- Exit fee of €0, with NaturStrom at 1 in a ranking of 29 suppliers on exit fees.
- Tariff choice of variable, fixed and dynamic is wider than fixed, time of use and ev, adding dynamic and EV pricing alongside fixed and green.
- Support covers a phone line, email and a help centre through email, phone and help centre, and a mobile app is available.
- A customer base of 280,000 and a business dating to 1998 point to an established operator.
Cons
- Green tariffs cost more per unit: the category median unit rate is €0.27 against €0.17 across suppliers.
- Coverage is a single market, DE, so the €0 exit fee and the green product sit outside it.
- Support runs on email, phone and help centre, with no live chat option on that list.
Who it suits
- Households that want renewable electricity from the supplier's own generation rather than a certificate-backed green product.
- Anyone who expects to move supplier later, since the exit fee is €0.
- Gas customers as well, since fuels cover electricity and gas.
Who should look elsewhere
- Shoppers after a prepay tariff: NaturStrom's variable, fixed and dynamic skip it, while fixed, ev and time of use include it.
- Buyers who want the slimmest set of options, since dynamic, fixed and variable covers fewer types than variable, fixed and dynamic.
- Price-first households: the green category median unit rate is €0.27 against €0.17 overall, and fixed, time of use and ev offers options outside that green premium.
What it does well
Renewable content is 100%, drawn from generation the supplier runs itself. That is the filter most green tariff shoppers apply first, and the source of the power matters as much as the share. The base of 280,000 customers is the second useful signal, pointing to a supplier with scale behind it rather than a recent market entrant. Read together, the two figures describe a green offer built on generation the company operates, sold to a customer base large enough to keep that operation running.
Who runs it
Contracts sit with NaturStromHandel GmbH, headquartered in Germany. The company dates back to 1998, which places it among the longer-established suppliers on the comparison and fits with a business that runs its own plants. Customer contact runs on email, phone and help centre, so meter readings, tariff changes and billing questions have both a direct line and a self-service route. For anyone moving supplier, that mix of written and spoken support covers the handover without a single point of contact.
How NaturStrom compares
Where NaturStrom is available
- Available
- Germany
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
Does it cost anything to leave NaturStrom?+
The exit fee is €0, so switching away carries no charge on that line. NaturStrom sits at 1 in a ranking of 29 suppliers on exit fees, which is worth weighing against other suppliers that also charge nothing to leave.
How clean is the electricity?+
Renewable content is 100%, and the basis is own generation rather than bought certificates. Certificates still back the supply at 71.4% in the wider green category, so shoppers who ask where the power comes from get a different answer here.
Where does NaturStrom supply?+
Supply runs in a single market, DE, and the company is headquartered in Germany. Households outside that market cannot buy the green tariffs or rely on the €0 exit fee, so a reader shopping in another country needs a supplier that operates there.
What kinds of tariff are on offer?+
The range spans variable, fixed and dynamic, so a variable option, a fixed price, dynamic pricing, a green product and an EV tariff all sit with the same provider. A slimmer alternative is dynamic, fixed and variable, which offers fewer types overall.
How do I get help?+
Support runs on email, phone and help centre: a phone line, email and a help centre. A mobile app is also available for managing the account. There is no live chat on that list, so anyone who expects to resolve most questions in writing has email and the help centre to fall back on.
How does the price compare with the market?+
The green category median unit rate is €0.27 against €0.17 across suppliers, so the premium is real. A smart meter is required at 63.6% of suppliers, which is worth checking before switching.
Who is behind the brand?+
Contracts sit with NaturStromHandel GmbH, founded 1998 and based in Germany. The business serves 280,000 customers and supplies electricity and gas, so a household wanting both fuels from one provider can move them together. Contact runs on email, phone and help centre.
Sources
- naturstrom.de checked September 30, 2026
Backs: Customers, Renewable basis, Renewable share
“etwa 280.000 Privatkunden haben sich fuer naturstrom entschieden”
- naturstrom.de/impressum checked September 30, 2026
Backs: Headquarters, Legal entity
“Parsevalstrasse 11 40468 Duesseldorf”
- naturstrom.de/privatkunden/mobilitaet/smartapp checked September 30, 2026
Backs: Mobile app
- naturstrom.de/privatkunden/oekogas/naturstrom-oekogas checked September 30, 2026
Backs: Fuels
“Unser Oekostrom and Unser Gas”
- naturstrom.de/privatkunden/oekostrom/naturstrom checked September 30, 2026
Backs: Founded
“Oekostromanbieter seit 1998”
- naturstrom.de/privatkunden/oekostrom/naturstrom-fix checked September 30, 2026
Backs: Exit fee, Tariff types
- naturstrom.de/privatkunden/service/haeufige-fragen-strom-... checked September 30, 2026
Backs: Markets, Support channels
Compiled from 7 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Fixed terms.