Hrvatski Telekom review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Hrvatski Telekom sells as the network itself rather than a reseller, billing on rolling and prepaid with plans on 1 month terms, so it suits shoppers who want short commitments. The trade-off is a support mix of chat and help centre, with no phone channel for anyone who prefers to talk a problem through.
Key facts
- Best for
- Short 1 month terms straight from the network operator.
- Legal entity
- Hrvatski Telekom d.d. (Source, checked September 30, 2026)
- Headquarters
- Croatia (Source, checked September 30, 2026)
- Founded
- 1998 (Source, checked September 30, 2026)
- Support channels
- Chat, Help-centre (Source, checked September 30, 2026)
- Contract length
- 1
- Official website
- hrvatskitelekom.hr
Mobile plans
- Seller type
- Network (Source, checked September 30, 2026)
- SIM-only
- Yes (Source, checked September 30, 2026)
- 5G
- Yes (Source, checked September 30, 2026)
- Multi-line discount
- Yes (Source, checked September 30, 2026)
- Legal entity
- Hrvatski Telekom d.d. (Source, checked September 30, 2026)
- Headquarters
- Croatia (Source, checked September 30, 2026)
- Founded
- 1998 (Source, checked September 30, 2026)
- Support channels
- Chat, Help-centre (Source, checked September 30, 2026)
- Billing
- Rolling, Prepaid
- Contract length
- 1
Pros and cons
Pros
- Sells as a network rather than a reseller, so pricing comes from the operator instead of a broker.
- Billing runs rolling and prepaid, so a line can sit on rolling terms or be topped up as prepaid credit.
- Plans are listed on 1 month terms, which keeps the commitment light for anyone who may move or change supplier.
- Sim only options are available, so a line does not have to be bought bundled with a handset.
- 5G is offered on the plans listed, and a multi line discount applies when a household runs additional lines on the same account.
Cons
- Support runs on chat and help centre only, so a phone conversation is not part of the mix.
- Billing is limited to rolling and prepaid, with no billed contract option in that list.
- Plans sit on 1 month terms, so an introductory price has little room to earn its keep before the line is free to move.
Who it suits
- Shoppers who would rather deal with the network operator itself, since Hrvatski Telekom sells as a network.
- Readers wary of long commitments, because plans are listed on 1 month terms.
- Households running a broadband line plus extra mobile lines, since a multi line discount applies.
Who should look elsewhere
- Readers who want to sort a problem out by phone, since the support mix is chat and help centre.
- Shoppers set on a billed monthly contract, since billing here runs rolling and prepaid.
- Buyers shopping for a longer discounted term, since the listed contract length is 1 month.
The company behind it
Plans are sold by Hrvatski Telekom d.d., which is headquartered in Croatia and has been trading since 1998. That length of trading history is the first thing to weigh for a home connection, because the company operating the network is also the company named on the bill and the one that answers for the account. Support is limited to chat and help centre, so a question about an install, a bill or a line is worked through those channels rather than a phone desk. Set against newer names in the same comparison, the point to hold onto is that one long-established legal entity sits behind the broadband, the mobile lines and the support.
How Hrvatski Telekom compares
Budget Thuis Mobile
Frequently asked questions
Who is Hrvatski Telekom and where is it based?+
Hrvatski Telekom is the trading name of Hrvatski Telekom d.d., an operator headquartered in Croatia that has been trading since 1998. It sells as a network rather than through a reseller, so the account is held with the company that runs the network rather than sitting with a broker.
How long are the contracts?+
Plans are listed on 1 month terms, which is short for a home connection. Nothing has to be served out, so a household that moves, changes supplier or spots a better deal elsewhere can leave without a long exit period, and a new line can begin whenever it suits.
What happens to the price at renewal?+
Entry and renewal are the two figures worth weighing, and on the broadband listings they sit well apart. The median entry price is €23.24 while the median post-contract price is €44, so read the plan name beside each figure rather than judging a deal on its opening price.
Can I get a SIM only line with 5G?+
Sim only options are available, so a line can be taken without a handset bundle, and 5G is offered on the plans listed. Billing runs rolling and prepaid, which means that line can sit on rolling terms or on prepaid credit rather than on a billed contract.
How do I get help if the broadband faults?+
Support runs on chat and help centre, so questions go through live chat and a help centre rather than a phone desk. For a connection fault that is worth knowing before ordering, since an install visit may be quicker elsewhere, while routine billing and account questions sit comfortably in those channels.
Is there a discount for extra lines?+
A multi line discount applies, so a household running a broadband line alongside additional mobile lines can bring the monthly cost down by keeping them on one account. The discount works alongside rolling and prepaid terms, so the saving holds whether a line is on rolling billing or topped up as prepaid credit.
Where does the brand operate?+
The company is headquartered in Croatia and trades as Hrvatski Telekom d.d., so broadband, mobile and support all come from one operator. Support is handled in chat and help centre, and the same channels cover a home connection and a mobile line on the same account.
Why buy from a network instead of a reseller?+
Buying from a network removes the middle layer, so plan names and list prices come from one place rather than being passed through a broker. The other side of that choice is the narrower support mix of chat and help centre, so weigh it against the flexibility of 1 month terms.
Sources
- en.wikipedia.org/wiki/Hrvatski_Telekom checked September 30, 2026
Backs: Founded, Headquarters, Seller type
“Founded 28 December 1998”
- hrvatskitelekom.hr/mobilne-tarife checked September 30, 2026
Backs: 5G, Billing, Legal entity, Multi-line discount, Contract length, SIM-only, Support channels
“Hrvatski Telekom d.d. Sva prava pridrzana”
Compiled from 2 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Technology, Top download speed (Mbps), Upload speed (Mbps), Price from, Reference plan prices, Setup fee.