Arcadia review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Arcadia runs as Arcadia Power, Inc. from the US, supplying electricity and gas with a customer base of 1,500 and support handled over email. It suits readers who want a named legal entity and a clear market, and it is a slimmer proposition than an electricity only specialist such as Tibber.
Key facts
- Best for
- A US electricity and gas supply contracted with a named corporate entity.
- Customers
- 1,500 (Source, checked September 30, 2026)
- Legal entity
- Arcadia Power, Inc. (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Founded
- 2014 (Source, checked September 30, 2026)
- Support channels
- Email (Source, checked September 30, 2026)
- Fuels
- Electricity, Gas
- Official website
- arcadia.com
Apps and profiles
- Elsewhere
Pros and cons
Pros
- Electricity and gas from one supplier, through electricity and gas, where Base Power Company covers electricity and Elli covers electricity.
- A named contracting party, Arcadia Power, Inc., trading since 2014, gives readers something concrete to check before agreeing a supply.
- Headquarters in US settles early which market and legal system a contract would sit inside.
- Support runs on a single written channel, email, which leaves a paper trail of any billing question.
Cons
- Support runs on email alone, so anyone who wants a phone line or live chat has to write instead.
- A customer base of 1,500 customers is modest next to a national incumbent, so treat Arcadia as a smaller supplier rather than a default choice.
- Founded in 2014, Arcadia has a shorter record of handling price changes and supply faults than a long established utility.
- Elli and Tibber keep their listed offer to electricity and electricity, so a reader who only needs power can read more closely on a single fuel.
Who it suits
- Readers who want electricity and gas under one roof, as listed in electricity and gas.
- Anyone comfortable running billing questions by email, since support is email.
- Buyers who check the contracting party first: Arcadia Power, Inc., based in the United States.
Who should look elsewhere
- Base Power Company, if gas matters to you, because electricity is electricity only and Arcadia's electricity and gas is not.
- Elli, if you would rather keep the comparison to a single fuel, since electricity is the whole listed range there.
- Tibber, if a standalone electricity tariff suits you better than a combined electricity and gas contract.
Who runs it
Arcadia is the name customers meet; the party that contracts with you is Arcadia Power, Inc.. That distinction is worth pausing on, because it tells you which company stands behind the supply agreement and which one to write to if something goes wrong. Comparison listings often leave it unsaid. The business is headquartered in the United States, which sets the market a contract sits in. Readers inside that market know which legal system applies to a dispute; readers outside it should check whether a supply with Arcadia Power, Inc. is offered to their address at all. Arcadia says it was founded in 2014. A founding year gives a rough sense of how long a company has been trading, and for a supplier that takes meter readings and sends bills, that record matters more than it would for a one off purchase. Support runs on email alone. Email keeps a written record of any billing or supply question, which is useful when a conversation needs to be referred back, and it also sets a pace tied to replies rather than to whoever happens to be free. Taken together, this is a named, US based supplier with a written channel for questions and a stated start date. Whether that is enough depends on how much you want to lean on a supplier between the moment you sign and the moment you decide to leave.
How Arcadia compares
Frequently asked questions
Who is behind Arcadia?+
Contracts are with Arcadia Power, Inc., the entity named on the site, rather than a trading name. The company was founded in 2014 and is based in the United States, so a reader can check the legal party, the age of the business and the market it operates in before agreeing a supply.
Which country does Arcadia supply?+
Arcadia is headquartered in the United States, and the offer is built for that market. Anyone outside it should check whether a contract with Arcadia Power, Inc. is workable for their address, since the headquarters alone does not confirm coverage in other regions.
Does Arcadia sell gas as well as electricity?+
Yes. The listed range is electricity and gas, covering electricity and gas from one supplier. That is the main point of difference against Elli and Tibber, whose listed fuels are electricity and electricity, so a reader taking both fuels has fewer suppliers to weigh.
How do I reach Arcadia support?+
Support runs on email. That gives you a written route for questions, which suits billing and supply records, and suits you less if you prefer to talk things through. Decide in advance how you would handle an urgent supply problem, because the channel is fixed.
How large is Arcadia?+
Arcadia lists 1,500 customers, which places it well below a national incumbent. A business of that size can work for a straightforward supply relationship, and it is worth weighing against the depth of support a large utility can put behind a billing dispute.
How old is the company?+
Arcadia was founded in 2014. For a supplier that reads meters and sends bills, the length of the trading record counts, since a younger company has less history of handling price changes and supply faults than an established one.
Is Tibber a closer fit than Arcadia?+
It depends on fuel. Tibber's listed fuels are electricity, so a reader who needs only electricity can compare a single fuel tariff there. Arcadia's range, electricity and gas, covers gas as well, which suits a household taking both from one supplier.
What about Elli and Base Power Company?+
Both also list electricity alone: electricity and electricity. Either is a narrower comparison than Arcadia's electricity and gas and a sensible pick for a reader with no gas supply to arrange. The trade is fuel breadth against the depth of detail on one fuel.
Sources
- platform-legal.arcadia.com checked September 30, 2026
Backs: Fuels, Headquarters
“such as electric, gas, and other utility providers”
- arcadia.com checked September 30, 2026
Backs: Legal entity
“Arcadia is a registered trademark of Arcadia Power, Inc.”
- arcadia.com/about-us checked September 30, 2026
Backs: Founded
“Arcadia was founded in 2014”
- arcadia.com/about-us/faqs checked September 30, 2026
Backs: Customers
“Arcadia serves 1,500+ enterprise customers including ~25% of the Fortune 500”
- arcadia.com/contact checked September 30, 2026
Backs: Support channels
“our support team is ready to help at platformsupport@arcadia.com”
Compiled from 5 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Tariff types, Fixed terms.