Arbor review
Updated September 30, 2026 · TariffCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Arbor suits US households in Germany, IL and MA who want a fixed electricity plan with $0 to leave. The trade-off is choice: electricity covers electricity alone, and fixed runs to fixed terms only. Support runs on email, phone and help centre.
Key facts
- Best for
- US households wanting a fixed electricity tariff with no fee to switch away.
- Exit fee
- $0 (Source, checked September 30, 2026)
- US states
- DE, IL, MA, MD, ME, NH, NJ, OH, PA, TX (Source, checked September 30, 2026)
- Markets
- US (Source, checked September 30, 2026)
- Legal entity
- Arbor Energy Holdings Inc. (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
- Tariff types
- Fixed
- Fuels
- Electricity
- Official website
- joinarbor.com
Pros and cons
Pros
- Leaving costs $0, so a fixed tariff can be ended without a charge.
- Tariff types cover fixed, which keeps the price you sign up at predictable.
- Coverage spans DE, IL and MA, giving a decent spread of US states to check your address against.
- Support runs on email, phone and help centre, including phone and a help centre.
- Arbor ranks 1 on exit fee among 29 brands compared, so this is the strongest point in the package.
Cons
- Tariff types run to fixed only, where Endesa also offers time-of-use and EV electricity.
- Fuels cover electricity, so there is no gas alongside the electricity plan.
- Support channels run to email, phone and help centre, with no chat or community forum for quick questions.
- Markets cover US, so Arbor does not serve the whole US.
Who it suits
- Households in Germany, IL and MA who want a fixed unit rate they can plan a budget around.
- Anyone who expects to move or switch supplier and wants the exit fee kept at $0.
- Customers who value phone and help centre contact through email, phone and help centre.
Who should look elsewhere
- Households wanting a time-of-use or EV electricity tariff, where Endesa offers both.
- Anyone after a bundled gas and electricity deal, since electricity covers electricity alone.
- Buyers who want dynamic or variable pricing, where Powerpeers lists more tariff types.
Who runs it
Arbor is operated by Arbor Energy Holdings Inc. and is headquartered in the United States, with US listed as its market. Customers reach the company through email, phone and help centre. The business entity behind the tariff is therefore named and based in the same country it sells into, which is a starting point for anyone checking who is behind the supply.
How Arbor compares
Where Arbor is available
- Available
- United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
Does Arbor charge a fee if I leave early?+
No. The exit fee is $0, so leaving a fixed tariff does not cost you anything. That matters most if you expect to move home or switch supplier sooner than you first expect. It is the clearest reason this brand sits where it does among the brands compared.
What kinds of tariff does Arbor offer?+
Tariff types cover fixed. That means one structure rather than a menu, so the rate you agree to is the structure you get. Anyone shopping for time-of-use or EV electricity will need to look at a different supplier, such as Endesa.
Does Arbor supply gas as well as electricity?+
Fuels cover electricity, so this is an electricity-only supplier. If your home runs on gas for heating or cooking, you will need a separate arrangement elsewhere. There is no bundled gas and electricity deal to weigh up here.
Which US states does Arbor serve?+
Coverage spans DE, IL and MA, and markets are listed as US. That is a regional footprint rather than a nationwide one, so it is worth checking whether your address falls inside it before you spend time on pricing. Anything outside those states needs another supplier.
How can I reach Arbor if something goes wrong?+
Support runs on email, phone and help centre. That means phone, email and a help centre, which covers both spoken and written enquiries. There is no live chat or community forum listed, so if you prefer instant messaging you would be relying on phone or email instead.
Is Arbor a fixed price or a variable one?+
It is a fixed tariff. Tariff types cover fixed, so your unit rate holds for the term rather than moving with the market. Buyers who want prices that rise and fall, such as dynamic or variable plans, should compare a supplier offering those instead.
Who is the company behind the tariff?+
The legal entity is Arbor Energy Holdings Inc., headquartered in the United States. Knowing the registered company behind your supply is worth having on file, particularly on a fixed tariff you may hold for a while. It is a straightforward name to look up if a question ever needs escalating.
Sources
- joinarbor.com checked September 30, 2026
Backs: Fuels, Headquarters, Support channels, US states
“Arbor is an app that lowers the price you pay for electricity supply”
- joinarbor.com/about checked September 30, 2026
Backs: Markets
“in power bill savings for American households”
- joinarbor.com/how-it-works checked September 30, 2026
Backs: Tariff types
“Arbor looks for fixed rates for you”
- joinarbor.com/legal/tos checked September 30, 2026
Backs: Exit fee, Legal entity
“Arbor does not charge any fees for its Services to you”
Compiled from 4 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Fixed terms.