What is Support channels?

Support channels are the routes a provider gives you to get help, such as a phone line, live chat, email or an online help centre. The mix matters when you would rather put a question in writing than wait on hold, or when a fault needs sorting quickly. 019 Mobile takes support requests on phone, chat and email, and 1&1 lists phone, email and help centre. 100Green, 1pMobile and 1pBroadband each pair phone, email and an online help centre, and 100Green and 1pMobile add live chat.